Full-service live chat designed to instantly grow your business.
Leading-edge live chat technology fueled by world-class agents.
Unparalleled performance, industry-leading results.
Elite Agents
Management-level agents specialize in your business, turn leads into customers, and improve customer reviews.
Leading-Edge Tech
Advanced software prompts agents to proactively engage users likely to abandon your site, instantly boosting conversion rates.
Scale Instantly
Immediately increase conversion rates & order values, reduce cart abandonments and unlock unlimited sales & support capacity.
Concierge Performance Management
High-touch live chat management and custom reports showcasing measurable results and tangible benefits to your business.
Swivl is one of the best business decisions I’ve ever made. Their live chat boosted my company’s revenues overnight and the level of customer experience elevated my organization’s reputation as evidenced by hundreds of customer reviews praising exemplary customer support. The people at Swivl are amazing to work with and the agents are outstanding. Truly a “no-brainer” business decision – I would recommend without hesitation.
CEO, Leading Educational Institution
How Swivl drives instant growth for its clients
The invisible problem silently draining your business
Billions of dollars in online sales are lost annually because users have no immediate way to engage companies with questions about their products or services. People are frustrated with repetitive ‘Contact Us’ forms, pointless chatbot interactions, and unhelpful FAQs. Users with unanswered questions or concerns are more likely than ever to abandon shopping and move on to a competitor’s site. Most businesses experience this kind of “leakage” in their sales funnels without even knowing it, and many are shocked when they realize how many customers they were losing.
Your business’s new secret weapon
Studies show that users prefer immediate live chat assistance from a real person over asynchronous support channels like email or social media – and especially over chatbot interactions. Users who chat are significantly more likely to turn into customers than those who do not – this is true whether a user initiates chat or is invited to chat. Generally, live chat has been shown to increase conversion rates by up to 4x and more.
Leading-edge live chat tech fueled by world-class agents
Swivl is “Live Chat, Superpowered” because we combine leading-edge chat technology with management-level agents to rescue lost sales, drive conversion rates, and build brand love through world-class customer experiences.
Swivl’s advanced chat software analyzes user behavior and identifies patterns that indicate a potential exit or frustration with the website’s content or navigation. When these patterns are detected, the software prompts agents to proactively engage the user through Swivl’s live chat interface, offering assistance and support in real-time – before they leave your website. Time and time again, this approach has proven effective.
As an added bonus, Swivl’s live chat reduces the resources required for other user support channels like email, phone, and social media, and can even replace these and be used as your business’s primary support channel.
