All Swivl agents are managers. We hire experienced leaders who solve complex issues, turn leads into customers, and create extraordinary customer experiences that generate 5-star customer ratings.

We bootcamp-train agents to become subject-matter experts in your business’s products or services. Agents handle user inquiries with lightning-fast response times, razor-sharp accuracy, and management-level comprehension. They are highly effective at driving sales and reducing cart abandonments.

We’ve perfected the science and art of conversion rate optimization through live chat. Users who engage with Swivl live chat are 5.2x more likely on average to become customers than users who do not chat.

Robust software analyzes user behavior patterns to predict potential exits and prompts agents to engage users in real-time before they leave your site. The result is a powerful live chat engine that significantly increases conversion rates through reducing cart abandonments and proactively driving sales.

Customers prefer immediate assistance – Swivl’s live chat can serve as your business’s primary support channel with unlimited capacity to scale, reducing or eliminating the need for other support channel resources like email, phone, and social media.

We develop and implement a custom live chat solution based on your specific business goals and coverage requirements. Whole process implementation includes planning, design, development, training, testing, tracking, deployment, and ongoing management.

We build knowledgebase systems from scratch for startups, integrate with existing infrastructure at large enterprises – and everything in between. Your new live chat solution is designed to be a natural extension of your business.

Implementation is fast-tracked and designed to uphold the highest level of quality assurance, so clients can reap the rewards of live chat quickly.

We recognize the power of data for businesses, so we don’t shy away from numbers. Instead, we make it easy to understand the tangible benefits Swivl has on your business through transparent data reports.

We measure and report baseline conversion metrics before and after implementing live chat so you can clearly see how Swivl drives business growth. Regular reports showcase key metrics relevant to your business goals, and we even calculate the return on investment from your live chat solution.

Clients enjoy unlimited access to an account manager who shares data-driven insights for business growth, manages agent performance, and integrates feedback to ensure your live chat continues to drive value as your business evolves.