Pricing2026-03-12T09:34:46+00:00

Why Teams Choose Swivl Over “Bot-Only” or In-House Chat

Hybrid AI + Human

Conversations feel real and trust-building. humans step in when higher-level support is needed.

Proactive Engagement

Behavior-based outreach prevents silent funnel leaks and recaptures high-intent visitors.

Fully Managed

We run it end-to-end, with no internal lift, auto-scale, and 24/7 coverage.

Plans That Scale With Your Growth

Swivl combines intelligent automation with trained live agents to engage every visitor, capture more revenue, and deliver responsive, data-backed customer experiences. Choose the plan that scales with your growth.

Starter

Conversion Launch

$599/mo

For lean teams ready to engage every visitor and capture more leads with hybrid AI + human support.

  • Proactive chat engagement for all site visitors

  • AI assistant trained on your FAQs, policies, and products

  • Live agent backup during business hours and peak times

  • Chat transcripts + performance dashboard included monthly

  • Up to 500 chats/mo (100 Human)

  • Optional 24/7 coverage upgrade available anytime

Ideal for websites up to ~40K monthly visits.
Professional

Performance Accelerator

$1,999/mo

For growing companies that need full 24/7 responsiveness, dedicated oversight, and measurable ROI tracking.

  • Round-the-clock coverage (AI + human) for every visitor

  • Dedicated account manager overseeing quality and optimization

  • Quarterly chat review + quality reporting to improve conversions

  • Up to 2,000 chats/mo (400 human)

  • Integrated GA4 tracking for conversion attribution

  • Customized chat scripts + escalation workflows tailored to your funnel

Best for websites with 40K–120K monthly visits.
Enterprise

Enterprise Advantage

Request a Quote

For high-volume or high-value operations that require full-service integration, scalability, and managed oversight.

  • Dedicated CX team trained on your brand tone, offers, and support policies

  • 24/7 monitored coverage with team based oversight and real-time QA

  • Custom integrations with CRM, help desk, or order systems

  • Advanced reporting suite with KPI dashboards and chat summaries

  • Quarterly optimization reviews with actionable performance insights

Designed for websites with 120K+ monthly visits.

Save 70–85% vs. hiring in-house

One full-time support hire can cost over $4,000 a month, not to mention the time spent recruiting, training, and managing them. Swivl gives you a full 24/7 hybrid AI + human team for a fraction of that, ready to engage your customers from day one.

case study

Beau Ties, Q1 2026

Conversion Rate During Pilot:

+21%

vs the prior baseline period

After-Hours Performance:

Revenue between 5pm–8am ET increased

24.2%

during the pilot period.

Efficiency:

The revenue generated during previously unstaffed hours exceeded the cost of the system during the pilot window.

Economics:

The increase in revenue during the pilot window equated to roughly

13.4×

the monthly cost of the service.

What stood out immediately was how much revenue was being generated after hours. The system, and the team behind it, were clearly focused on outcomes, not just activity. Their ability to iterate on the fly based on our feedback was impressive. Overall, the impact speaks for itself.

– Greg S., Owner/Operator, Beau Ties

Proof of Outcomes

eCommerce

Q3, 2025

29.82x RO1

  • Total Sales from Chat

    3,287


  • Avg. CSAT

    96.79%

  • Total Chats

    33,072

  • Chats Resolved by Swivl

    95.88%

  • Chat Conversion Rate:

    8.79% vs. 1.33% site baseline

Full-service hybrid chat rescued silent drop-offs and converted high-intent visitors around the clock.

Solar Energy

Q1, 2025

10.26× ROI

  • Sales from Chat

    34 (from 106 chats)

  • Swivl Conversion Rate

    32.08% vs.
    6.70%     baseline

Qualification + consult handoff in chat turned curiosity into booked appointments and closed deals.

  • VERIFIED PURCHASE

  • VERIFIED SALES

ROI Calculator

Input

1000250,000
0.5%5%

Output

Uplifted rate: 2.4%

Extra conversions: 400

Incremental revenue: $32,000/month

Swivl plan: $1,999/month

ROI multiple: 16×

Payback period: <1 month

Contact Swivl for a custom ROI model

Contact Now

See what these numbers look like on your site

This calculator models a 12% lift in conversion rate and a 30% lift in average order value, based on conservative benchmark data.

We then attribute 70% of the resulting incremental revenue to Swivl’s chat performance.

Built on conservative benchmarks to keep results realistic and credible.

Try Swivl risk-free for 30 days. Experience
real conversations, real results.

No credit card required · Cancel anytime

What’s Included

Fully managed setup, scripts, and optimization (no internal lift)

24/7 coverage (available on all plans) with seamless AI→human routing

Behavior-based proactive outreach to prevent silent abandonment

Real-time qualification +
CRM-ready data (native + custom integrations)

Performance reporting with KPIs and featured chats

Scales with your traffic autoscaling team + technology

Testimonials

Swivl’s live chat completely transformed our customer experience. Within days, we saw a noticeable boost in engagement and sales – it truly helped our company grow overnight.

CEO, eCommerce Brand

The Swivl team is always there when you need them. Their 24/7 availability and dedication make you feel supported every step of the way on your road to success.

Operations Manager,
Global Retail Brand

Since using Swivl, our communication with customers has become faster, smoother, and more personal. The improvement in client satisfaction and conversions has been remarkable.

Marketing Director, SaaS Startup

Swivl’s live chat completely transformed our customer experience. Within days, we saw a noticeable boost in engagement and sales – it truly helped our company grow overnight.

CEO, eCommerce Brand

Works With Your Stack

Custom integrations available on Enterprise

Ask us about custom CRM, help desk, or order-system integrations

Frequently Asked Questions

How fast can we launch?2025-10-27T09:41:40+00:00

Typically days, not weeks. We do scripts, training, and go-live.

Do we need to staff anything?2025-10-27T09:42:00+00:00

No. Swivl’s hybrid AI + human team manages everything end-to-end. Chat coverage, responses, and reporting. You get a turnkey CX operation without the hiring or management overhead.

Can we start without a long-term contract?2025-10-27T09:42:19+00:00

Yes. We begin with a short pilot so you can see measurable ROI before committing. If we don’t deliver value, you don’t stay. Simple as that.

Will it match our brand voice?2025-10-27T09:42:37+00:00

Absolutely. We study your tone, FAQs, and customer interactions to ensure every message sounds like you. Our AI learns your voice, and our human team refines it to perfection.

How does reporting work?2025-10-27T09:42:55+00:00

You’ll receive transparent reports showing conversations handled, conversion rates, response times, and ROI. Everything’s visible. No guesswork.

Can we add 24/7 later?2025-10-27T09:43:12+00:00

Yes. You can start with business-hours coverage and scale up to full 24/7 availability anytime. Service is completely modular and grows with you.

What results should we expect?2025-10-27T09:43:30+00:00

Most brands see an immediate lift in engagement and conversions—often 3× to 10× ROI within the first few months. We focus on tangible outcomes: faster response times, happier customers, and higher sales.

Discover how Swivl can instantly grow your business and boost your bottom line

Request a Consultation

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